Shipping policy

Shipping Policy

Last Updated: April 26, 2025

At he., we are committed to getting your products to you efficiently, securely, and with the premium care you expect from us.
Please review our shipping guidelines below to understand what to expect when placing an order.

Order Processing

Once your order is placed, please allow 3 to 7 business days for processing and fulfillment.
Processing includes verifying your order, preparing your items for shipment, and handing them off to the carrier.
Please note that processing times may vary slightly during periods of high demand (such as holidays, sales events, or unforeseen circumstances).

Shipping Times

Shipping times vary based on your location and the fulfillment center used:

  • Domestic Shipping (United States):
    Average transit time is 5–20 business days after your order has been processed.

  • International Shipping:
    Average transit time is 17–45 business days, depending on customs clearance, carrier delays, and regional shipping practices.

While the majority of orders are delivered within standard timeframes, delays can occur due to factors outside of our control, such as carrier delays, inventory backlogs, or international customs processes.
In rare cases, delivery may exceed 30 days.
We appreciate your patience and understanding in such circumstances.

Tracking Your Order

Tracking information will be provided via email once your order has shipped.
Please allow up to 5 business days for tracking numbers to update once your package has been dispatched.
You can track your order using the tracking link provided in your shipping confirmation email.

Need help? Contact us at support@heisit.com and our team will assist you.

Multiple Shipments

Depending on product availability, items in your order may ship separately from different fulfillment centers to expedite delivery.
If this occurs, you will receive separate tracking numbers for each shipment.

Order Cancellations

We process orders quickly to ensure timely delivery.
Because of this, we can only honor cancellation requests made within 24 hours of your order being placed.
To request a cancellation, email support@heisit.com with the subject line “Cancel Order.”
If your order has already been processed or shipped, it can no longer be canceled.

Shipping Delays and Responsibilities

Once your package is with the shipping carrier, transit times are subject to their operations.
he. is not responsible for:

  • Carrier delays or disruptions

  • Customs clearance delays

  • Lost, stolen, or misdelivered packages

We are committed to working with you and the carrier to help resolve any shipping issues whenever possible.

Incorrect Addresses

Please double-check your shipping address carefully at checkout.
he. is not responsible for packages that are lost, misdelivered, or returned due to incorrect or incomplete address information provided by the customer.
If a package is returned to us, we will contact you to arrange reshipment (additional shipping fees may apply).

International Duties and Taxes

International orders may be subject to import duties, taxes, and customs fees upon arrival.
These fees are determined by your local customs authority and are the responsibility of the customer.
he. is not responsible for any customs duties, taxes, or clearance fees.

Questions?

If you have any questions about your order or shipping status, please reach out to us at:
Email: support@heisit.com
We’re here to help—and we’re committed to making sure you have an exceptional experience with he..