Privacy policy

Privacy Policy

Last Updated: April 26, 2025

At he. (“we,” “us,” “our”), your privacy matters. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from heisit.com (the “Site”), or otherwise interact with our services (collectively, the “Services”).

By using our Services, you agree to this Privacy Policy. If you do not agree, please do not access or use our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be effective when posted on this page with an updated “Last Updated” date. Your continued use of the Services after any changes constitutes acceptance of the updated Privacy Policy.

How We Collect and Use Your Information

We collect personal information to deliver our Services, fulfill your orders, and enhance your experience. In the past 12 months, we have collected information from the following sources:

Information You Provide:

  • Contact Information: Name, email address, billing and shipping address, phone number.

  • Account Information: Username, password, account preferences, saved items.

  • Order Information: Products ordered, payment details (processed securely through third-party services), order history.

  • Customer Service Communications: Emails, messages, or phone interactions you have with us.

Some features require you to directly submit information. If you choose not to provide certain information, you may not be able to access all features.

Information We Automatically Collect:

  • Device type, browser type, IP address, and operating system.

  • Browsing behavior, clickstream data, cart activities.

  • Geographic location data based on your device or network.

  • Time spent on the Site, pages visited, and other usage metrics.

Information from Third Parties:

  • Payment processors.

  • Marketing partners and advertising networks.

  • Analytics providers that help us understand usage trends.

All third parties are required to handle your information securely and lawfully.

How We Use Your Personal Information

We use your personal information to:

  • Process transactions and fulfill orders.

  • Communicate with you regarding orders, returns, and support.

  • Send promotional emails and offers (you can unsubscribe at any time).

  • Personalize and improve your shopping experience.

  • Detect and prevent fraud or unauthorized activities.

  • Comply with legal obligations and enforce our policies.

Cookies and Tracking Technologies

We use cookies, web beacons, and other technologies to:

  • Recognize returning visitors.

  • Personalize content and remember your preferences.

  • Analyze Site performance and usage trends.

  • Deliver targeted advertising based on browsing activities.

You can manage your cookie preferences through your browser settings. Blocking cookies may impact your experience on the Site.

We recognize Global Privacy Control (GPC) signals where required by law.

How We Share Your Personal Information

We may disclose personal information in the following circumstances:

  • Service Providers: For payment processing, fulfillment, IT services, marketing, and analytics.

  • Legal Compliance: To comply with laws, court orders, or regulatory requirements.

  • Business Transfers: In connection with mergers, sales, or reorganizations.

  • With Your Consent: When you authorize us to share your information.

We do not sell your personal information for monetary compensation. We may “share” information (as defined by privacy laws) with marketing partners to deliver relevant advertising.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review the privacy policies of any third-party sites you visit.

Children’s Privacy

Our Services are not intended for individuals under the age of 18.
We do not knowingly collect or solicit information from minors. If we discover we have collected information from a child, we will delete it promptly.

Data Security and Retention

We implement reasonable safeguards to protect your personal information. However, no method of online transmission or storage is 100% secure.

We retain your information for as long as needed to deliver Services, meet legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your location, you may have rights to:

  • Request access to your personal information.

  • Request correction or deletion of your information.

  • Request restriction or object to certain processing activities.

  • Request data portability.

  • Withdraw consent to processing (where applicable).

To exercise your rights, contact us at support@heisit.com.

We may require identity verification before processing certain requests.

We will not discriminate against you for exercising your privacy rights.

International Users

If you access the Site from outside the United States, your information may be transferred to and processed in the United States or other jurisdictions. By using our Services, you consent to this transfer.

Contact Us

For questions, concerns, or requests regarding this Privacy Policy, contact:
Email: support@heisit.com